A calm placefor honest answers.

Tap the map at /book — pick your pickup, drop-off, and (optionally) up to three stops. Choose a vehicle class, see the fare before you confirm, then hit confirm. You can also pick a specific driver from the nearby list.

Cash at the end of the ride (default for now). Wallet top-up works today. Card payments and corporate accounts roll out in the next release. Tips go 100% to the driver.

Yes — between 1 hour and 7 days ahead, using the chips on the booking screen. We send a reminder 30 minutes before pickup and start matching a driver 30 minutes before.

Yes, up to three intermediate stops per ride. Add them on the booking screen by toggling “add stop”. Each stop gets up to 5 minutes free wait time; longer waits are billed by the minute.

Yes — “Woman-for-Woman”. Female passengers can request a female driver via the preferences panel, or pick the WFW vehicle class directly. Only verified drivers who chose this pool appear in it.

Open the trip in your history (/rides) and tap “Report a lost item”. The driver gets notified, and the chat unlocks so you can coordinate the hand-off.

Same place — “Report an issue” at the bottom of a completed trip. Pick the category and severity. Critical complaints reach a human within 2 hours; everything else within 48.

After the ride ends you’ll see a 5-star rating panel with optional tip presets and compliment tags. Tipping is always optional and the driver keeps 100% of it.

Visit /drivers — the application is three short steps. We need a valid licence (2+ years), a road-worthy vehicle (max 12 years old), current insurance, and an IBAN. Approval normally lands within 48 hours.

Visit /partners. Pick the type that fits — short-code stand, private fleet, or ride-hailing app — and apply. We review fleet partnerships within 5 business days.

Independent drivers: 15% for the first three months, 18% steady state. Fleet drivers: 12% (their stand keeps its own split). 3rd-party app partners: 8% (API access fee). All below the typical 15–25% regional band.

Only in a real emergency. Tapping it records a SafetyEvent with your location, surfaces your emergency contacts to the app, and offers a one-tap call to local emergency services (192 in MK, 129 in AL).

Yes — “Share trip” on the tracking screen produces a public read-only link that expires in 6 hours. Send it via WhatsApp, SMS, anything. Viewers see the driver pin moving in real time.

File a complaint with category “route deviation” after the ride. Admin reviews the route within the SLA and refunds you if appropriate.

Email support@taxigo.mk or support@taxigo.al. Critical safety issues during a trip: use the in-app panic button — that page goes straight to the on-call team.